Aboout IBM
IBM (International Business Machines Corporation) is one of the world’s oldest and most influential technology companies. Recognized as a pioneer in numerous technological innovations—from computing systems to artificial intelligence—IBM Indonesia focuses not only on delivering technology solutions but also on building a modern work ecosystem founded on efficiency, collaboration, and data security.
With a strong commitment to continuous innovation, IBM actively supports organizations across Indonesia in adapting to an increasingly digital workplace.
At the same time, the company continues to strengthen its own internal infrastructure to remain relevant, resilient, and competitive in the evolving global technology landscape.
Challenges
As a global organization with thousands of employees, IBM Indonesia faces growing challenges in managing the ever-increasing volume of data and documents generated across its operations.
Before implementing a new system, many of IBM’s internal processes still relied on manual tasks — such as interdepartmental document distribution, local storage across multiple devices, and access control that was not yet fully centralized.
Some of the key challenges included:
- Time-consuming administrative and documentation processes
- Inconsistent document access across teams or work locations
- Security and data loss risks due to fragmented storage systems
- Difficulty tracking the availability and status of printers
These challenges highlighted an urgent need for a comprehensive digital system capable of integrating workflows, securing information, and enabling more efficient document management across the organization.
Ricoh Solution: Streamline NX — Unifying Work Processes in a Single Digital System
To address these challenges, IBM Indonesia partnered with PT Modern Data Solusi to implement the Streamline NX software on Ricoh multifunction printers (MFPs) — a cloud-based digital document management solution that enables secure file management, collaboration, and automated data monitoring.
With Streamline NX, IBM Indonesia has transformed its document and print workflows into a simpler, more transparent, and fully integrated process, allowing teams to:
- Manage document storage, sharing, and access in real time
- Automatically record every change to maintain version control
- Accelerate document approval workflows through a unified digital system
- Set access rights based on organizational structure and user roles
- Monitor user activity and device performance through a centralized dashboard
Key Benefit:
Operational Cost Efficiency:
- Streamline NX helps IBM Indonesia simplify the management of printers and multifunction devices (MFPs) across multiple office locations. Through device consolidation and centralized monitoring, the company has been able to significantly reduce operational costs, minimize downtime, and ensure print services remain consistently available whenever needed.
- The service-based model also eliminates the need for large upfront investments while reducing the risk of asset depreciation, providing IBM Indonesia with a more flexible and sustainable cost structure.
Document Security Aligned with IBM Global Standards:
- Every print process within IBM Indonesia is safeguarded through PIN or Smart Card authentication, ensuring that confidential documents cannot be accessed or released by unauthorized users.
- This makes Streamline NX a secure, transparent, and trusted solution for protecting the company’s sensitive information while maintaining full compliance with IBM’s global security policies.
Centralized Control and Monitoring:
- Streamline NX provides a real-time dashboard that displays the operational status of all printers across IBM Indonesia’s network.
- IT administrators can easily monitor toner levels, device workloads, and process technical tickets automatically through the Live Ticket feature.
- This centralized monitoring approach ensures faster response to any issues, reduces downtime, and optimizes the overall performance of IBM’s national print infrastructure — maintaining consistent service reliability and operational continuity.
Proactive Technical Support and Seamless IT Integration:
- With its standard IP-based architecture, Streamline NX integrates smoothly with IBM Indonesia’s existing network and security systems.
- This allows the technical team to perform preventive and proactive maintenance, ensuring that all devices remain in optimal condition without waiting for issues to occur.
- As a result, IBM Indonesia benefits from more stable operations, reduced downtime, and higher overall productivity across its printing and document management environment.
Enhanced Productivity and Sustainability
- The Streamline NX solution helps IBM Indonesia employees work more efficiently — eliminating print queues and minimizing technical interruptions that can disrupt daily workflows.
- Printing, scanning, and copying functions are all available in a single multifunction device (MFP) that is always ready for use, ensuring continuous workflow efficiency and convenience for users.
- In addition, intelligent print policies support the IBM Green & Sustainable Office initiative by reducing paper and toner consumption, helping to create a more eco-friendly and environmentally responsible workplace.
Conclusion
Streamline NX stands as a solution that aligns seamlessly with IBM Indonesia’s vision of building a smarter and more sustainable workplace ecosystem.
Through its integrated and easily adaptable approach, Streamline NX not only optimizes the print infrastructure but also drives digital transformation in document management across all business functions.
By combining enterprise-grade security, operational efficiency, and centralized visibility and control, IBM Indonesia can ensure that every process operates with transparency, measurable performance, and full compliance with IBM’s global standards.
